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Frequently Asked Questions

Why would I use Birthday Book? What makes it different from 'reminder service' websites?
Birthday Book is the most comprehensive and easy to use website for storing important birthday related information. Website features include a reminder service, gift registries, sharing with friends and family, etc. Birthday Book is completely free to use! There is no costly subscription, no annual fees, no spam, safe for all ages just a quick, easy and fun service to help you never forget another birthday again!
New features are continually being added to expand the website to make it even more useful, while remaining free and easy to use. As a user of the site, you can also influence this development by giving us your much appreciated feedback.

How do start creating my birthday list?
Click here to sign-up, then login and follow the easy to use instructions to start creating your birthday list.

What emails will I receive from Birthday Book?
You will receive emails for the birthday reminders you have set up and information directly related to your use of the Birthday Book website.

Is Birthday Book free?
Use of Birthday Book website is free. We don't charge for any service available on the website.

Will any of my personal information be shared or sold to other companies?
Absolutely not! We will never share or sell any of your personal information with/to any third party.

How do I add people to my birthday list and setup email reminders?
When you sign-up and login, you will receive information about how to use the website. We have tried to make it as easy as possible to use with clearly laid out pages and help links for many featured items. If you do get stuck, or something doesn't appear to be doing what it should be, just contact us ... we are more than happy to help out.

What if I don't know someone's birthday, but want to add them to my list? A birthday request email is sent out asking your family/friends if they would like to add their birthday to your list. A link in the email will lead them to a page where they can enter their birthday details directly into your account! Your family/friends will receive a total of 3 polite birthday request emails - The first instantly, the second 7 days later and the final one after 14 days.

How do I change my email address? Or other personal information?
You can change any of your details, including name, country, time zone, interests, passwords, etc on the 'My Account' page, after you login. Modify the details and click on the 'Save Changes' button.

How far in advance can I be reminded of upcoming birthdays?
For each birthday you enter, a reminder email can be setup to be sent to you between 0 and 30 days before the birthday, or never if you don't want to receive a reminder email.

How do I change or delete an existing birthday reminder?
To change a reminder: from the home page (your birthday list) click on the edit link next to the person's name, change the 'Remind me' field and click the 'Save Changes' button.

Can I share my birthday list with Friends and Family?
Yes, you can choose to share your birthday list with others. You can also have private people who will not appear on these shared lists. This feature saves your friends and family time re-entering the same information over and over again. Once you have signed up and logged in, there are help instructions for this on the page. You can either click or mouse-over the [help] link for the help information to appear.

I have forgotten my password. What can I do?
On the login page, click the 'Forgotten Password' link, enter your username and click the 'Get New Password' button. If you have also forgotten your username, contact us and we'll help you out.

What is Netvibes?
Netvibes is a personalized startpage, an alternative to traditional Web portals. The service is provided free-of-charge and gives users the ability to create a personalized page with the content they want from a selection of sources, including Birthday Book. Click here to view Wikipedia for further information about Netvibes or here to visit the Netvibes website.
If you would like your birthday list to appear on your personalized Netvibes page, enter a Netvibes password at the bottom of the 'My Account' page (after logging into Birthday Book), and click the Netvibes logo to setup your birthday list on your netvibes page.

Why am I not receiving my reminders either at all or on the wrong day?
If you are receiving the reminder email, but not on the correct day, please check the time zone you have selected on the My Account page (after you have logged in).
If you are not receiving reminder emails at all from us, please first check your junk or deleted items folder in case the email has been marked as spam (we have tried to word the reminder email to avoid this, but a few still get blocked). If you have any junk mail filters setup on your email, please include admin @ birthday-book . com (without the intentional spaces) as a 'whitelisted' or 'safe' address. You may have registered a wrong email address with us or have recently changed email addresses. To change any of your personal settings, click on 'My Account' from the top menu (after logging in) and enter your correct details.
We have experienced a few issues with some ISP's/email provides and will continue to update this FAQ with details. Below are details for specific providers:

AT&T/SBCGlobal
1. Click on Options.
2. Click on Spam Protection.
3. Click on the option that says, 'Save these messages in the Bulk Folder for [choose your option of time].'

XTRA/YAHOO
Check email is not automatically put in 'Bulk' folder.
To change the settings, login to Xtra Webmail and click on the 'Options' link on the right hand side.
Click 'Spam Protection' and adjust to suit (also check/adjust 'Filters').

If you have any further questions or queries please contact us
 

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